Shipping policy

                  

                                 Shipping Policy

Free standard delivery to eligible addresses in France and the United States.

Last updated: August 8, 2026

1. Service Areas

LYROVA delivers to addresses accepted by the checkout process in France and the United States. If an address or territory is not offered at checkout, the order cannot be delivered to that destination.

2. Shipping Location and Providers

Depending on the destination, availability, and logistics arrangements, orders are prepared at a facility located in France or the United States. LYROVA may entrust order preparation and shipping to a third-party supplier or logistics provider, while remaining the seller responsible to the customer.

Exceptionally, an order may be shipped in multiple packages at no additional cost to the customer.

3. Fees

Standard delivery is free and appears as 0.00 in the currency displayed at checkout. Any faster shipping options offered, along with their prices, are displayed before the order is confirmed.

All known prices, taxes, and mandatory fees must be displayed before payment. LYROVA will not charge the customer for any undisclosed import fees. If a carrier requests unexpected payment for taxes or duties, the customer should contact lyrovasav@gmail.com before paying so the situation can be verified.

4. Delivery Timeframe

The contractual standard delivery timeframe is [5 to 8 business days] from the date of the order confirmation email. Business days exclude Saturdays, Sundays, and public holidays applicable to the shipping facility or the destination.

This timeframe includes [preparation and transit]. The estimated date or timeframe displayed at checkout and in the order confirmation is part of the information provided to the customer. Periods of high activity, transport incidents, or customs inspections may affect delivery times but do not negate the customer's rights in the event of a delay. If delivery does not occur within the agreed timeframe, the customer may exercise statutory remedies, including the right to demand delivery within a reasonable additional period and, where applicable conditions are met, to terminate the contract and obtain a refund of amounts paid.

5. Tracking and delivery address

Where tracking is available, a link or tracking number will be provided via email. The customer must verify the accuracy of their address before confirming the order and report any errors immediately to lyrovasav@gmail.com.

If a modification is still technically feasible prior to shipment, LYROVA will attempt to make the change. However, an incorrect address does not entitle LYROVA to charge undisclosed fees or to override the customer's statutory rights. Any new shipment involving additional costs must be agreed to by the customer in advance.

6. Loss, damage, and transfer of risk

The risk of loss or damage remains with LYROVA until the customer—or a third party designated by the customer other than the proposed carrier—takes physical possession of the product, in accordance with applicable mandatory regulations.

In the event of a package marked as delivered but not received, a lost package, or a damaged product, please contact lyrovasav@gmail.com promptly with your order number. LYROVA will initiate an inquiry with the carrier and propose the appropriate legal remedy.

7. Contact

Shipping-related inquiries: lyrovasav@gmail.com
Telephone: [0778519450]
Seller's address: [ 1 Avenue d'Anjou, 91940 Les Uis ]