Return and Refund Policy

Commercial policy applicable to both France and the United States, subject to mandatory local laws.

Last updated: August 8, 2026

This policy applies to purchases made on https://www.lyrova.myshopify.com from LYROVA, operated by NDJOKA.

1. Timeframe for requesting a return

LYROVA grants all customers—whether in France or the United States—a period of 14 days from the receipt of the product to notify us of their decision to return it, without needing to provide a reason. For consumers entitled to a more favorable statutory right of withdrawal, the applicable mandatory provisions remain fully in effect.

Requests may be submitted via the withdrawal feature available on https://www.lyrova.myshopify.com or by email to lyrovasav@gmail.com. The message must include the order number, the name used for the order, the products concerned, and a clear statement expressing the intent to withdraw.

Following notification, the customer has an additional 14 days to ship the returned products.

2. Return conditions

Customers may handle and try on the product only to the extent necessary to establish its nature, characteristics, size, and proper functioning, just as they reasonably would in a physical store.

To preserve the value and hygiene of the items, they should—whenever possible—be returned unwashed, unworn (beyond a simple try-on), free of odors and stains, and with all tags and accessories attached. These requirements do not limit the consumer's statutory rights; however, a deduction for depreciation may be applied if the value has been reduced due to handling that went beyond what was necessary to examine the product. When trying on swimwear or shorts, the customer is asked to keep their underwear on and not to remove any hygienic protective strips until they have decided to keep the item.

3. Hygiene exception

The right of withdrawal may be excluded for products delivered in sealed packaging for health protection or hygiene reasons if the seal has been broken after delivery, provided the legal conditions for this exception are met.

This exception does not automatically apply to all swimwear or shorts. It will only be invoked if the product and its packaging were clearly presented as sealed for hygiene reasons prior to purchase. Simply removing standard shipping packaging does not constitute breaking the seal.

4. Defective, damaged, or incorrect products

The customer must contact lyrovasav@gmail.com within a reasonable time after discovering the issue, specifying the order number and the nature of the defect. Photographs may be requested if helpful for assessment, without depriving the customer of their statutory warranty rights.

If a product is non-conforming, defective, damaged during transit, or different from the item ordered, LYROVA covers necessary return costs and applies the remedies provided by the statutory warranty: repair or replacement where possible, or—in cases provided for by law—a price reduction or refund.

5. Return address and costs

Before shipping, the customer must request return instructions from lyrovasav@gmail.com. The address on the received package may belong to a logistics provider and is not necessarily the return address.

Return address for orders delivered in France: [ADDRESS TO BE COMPLETED].

Return address for orders delivered to the United States: [ADDRESS TO BE COMPLETED OR INDICATE THAT AN ADDRESS WILL BE PROVIDED UPON REQUEST]. In the event of a return due to a change of mind, the customer bears the direct cost of the return. In the event of a non-conforming, defective, damaged, or incorrect product, LYROVA covers the return costs in accordance with the instructions provided to the customer. No parcels sent via cash-on-delivery will be accepted, subject to applicable mandatory rights.

6. Refunds

In the event of a valid withdrawal, LYROVA refunds the amounts due, including any standard delivery charges initially paid. As standard delivery is free, there are generally no initial delivery charges to refund.

The refund is issued no later than 14 days after the date on which LYROVA is informed of the decision to withdraw. LYROVA may withhold the refund until the products have been recovered or until proof of their shipment has been received, whichever occurs first.

The refund is made using the same payment method used for the order, unless the customer expressly agrees to a different method that incurs no additional cost. The time it takes for the refund to appear in the account depends on the financial institution payment method.

7. Exchanges and cancellations

To obtain a different size or model, the surest method is to return the eligible item and then place a new order. LYROVA may offer an exchange when available, without limiting the customer's statutory rights.

A cancellation request may be sent to lyrovasav@gmail.com prior to shipment. If the order has already been handed over to the carrier, the customer may use the return procedure and, where applicable, the right of withdrawal procedure.

8. Model withdrawal form

To the attention of NDJOKA:

I hereby notify you of my withdrawal from the contract regarding the sale of the following good(s):

- Ordered on / received on: [DATE]
- Order number:
- Consumer's name:
- Consumer's address:
- Product(s) concerned:
- Consumer's signature (only if sent on paper):
- Date: